RETURN POLICY

Thank you for shopping at The Bachat Mall. We hope that you are happy with your purchase. However, if you are not completely satisfied with your order, you may return it to us for a full refund or an exchange. Please read on for more information on our return policy.

ELIGIBILITY FOR RETURNS

We will accept returns on most items that are in new, unopened condition and are returned within 30 days of delivery. Items that have been opened or used are generally not eligible for return, unless they are defective or were not as described.

To initiate a return, please email our customer service team at [Email Address] with your order number and the reason for your return. They will provide you with further instructions on how to proceed.

EXCEPTIONS TO OUR RETURN POLICY

There are a few exceptions to our return policy. The following items are not eligible for return:

  • Custom or personalized orders
  • Digital products, such as software or ebooks
  • Items that have been altered or modified at the request of the customer
  • Dangerous goods, such as flammable liquids or gases
  • Underwear, swimwear, and other items for hygiene reasons

DEFECTIVE OR DAMAGED ITEMS

If you receive an item that is defective or damaged, please contact us as soon as possible at +92 312 3347777 or info@thebachatmall.com. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

REFUNDS

If your return is approved, we will process your refund in the original form of payment. Please allow up to 7 business days for the refund to be processed and credited to your account.

SHIPPING

You are responsible for paying the shipping costs for returning your item. If you are returning an item because it is defective or because we made a mistake, we will cover the cost of return shipping.

FINAL THOUGHTS

We hope this policy has been helpful and clears up any questions you may have had. If you have any further questions, please don’t hesitate to contact us at +92 312 3347777 or info@thebachatmall.com. Thank you again for shopping with us!